Meeting 1 – Singapore, 28 March


Date: 28 March 2017
Time: 09:00-12:45
Venue: Marina Mandarin - 6 Raffles Boulevard, Marina Square, Singapore



Agenda View More


Registration and networking


Welcoming remarks


Panel discussion: Addressing the ever-increasing scope of cyber insurance and how it’s impacting your claims infrastructure

  • What types of cyber insurance coverages are available and what type of claims infrastructure is needed support this complex and dynamic sector of the market?
  • What methods or best practices are being used to evaluate and measure the reputational risk that can come with a cyber-attack?
  • People often think of data breaches when it comes to cyber security, but what other perils do firms need to protect themselves from and what considerations need to be taken when writing these policies?
  • It’s no secret cyber threats are widespread and potentially crippling. So why isn’t cyber insurance a staple of every company?

Andrew Tjaardstra, Asia Editor,

Geraldine Bourke, Legal Director, RPC
Yen Chin, Director, Business Development, AIR Worldwide
Moying Chap, Senior Manager, GM Consultant


Panel Discussion: Prioritising client satisfaction throughout the claims process

  • Leveraging the continuous penetration of new technologies in order to grow closer and more relevant to your clients in addition to reaching new clients
  • As clients are increasingly valuing tailored policies and innovative insurance products, how can you alter your business strategy to satisfy these needs?
  • Practical strategies in keeping policy holders consistently updated on their claim status and providing information instantaneously when desired
  • Empowering your claims teams to make speedier decisions

Helen Roberts, Regional Manager, Asia Pacific, Chartered Insurance Institute

Neil Thomas, Head of Claims, Willis Towers Watson
Nutan Rodrigues, Manager, P&C Claims, Liberty Insurance
Sydney Soo, Head of Claims, APAC, Swiss Re International SE


Networking and refreshments


Panel discussion: Providing better claims assistance to alleviate business interruption losses

  • How using claims assistance services can drive savings for all parties involved
  • Business owners (especially those from SMEs) are often expected to manage claims in addition to carrying out their normal day to day duties. What responsibility do brokers and/or loss adjusters have in offering support through these claims processes?
  • What are the pros and cons of including claims preparation coverage in all policies vs. providing this type of assistance on a case by case basis?
  • Practical methods in providing advice to customers so claimants are clear on what actions they can take to minimise disruption to their business

Rudolf Frei
, Managing Director, IBNR Insurance Consulting

Andreea Ilie
, Partner, MDD
Henry Dumas
, Head of Asia - Forensic Accounting and Complex Claims, Willis Towers Watson
Clarence Ting, Claims Manager | Vice President, Property & Casualty Business Management, Swiss Re


Closing remarks and networking