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Meeting 4 - Beijing

                                               ---- Chinese Version ----

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Date: 26 October 2017
Time: 12:30 - 16:30
Venue: Kerry Hotel Beijing

Meeting three of the Claims Club Asia-Pacific will be held in Beijing in October 2017.

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* Registration is complimentary only for insurers, reinsurers and brokers.

Agenda View More

12:30

Registration and networking

13:00

Welcome remarks

Anthony Shao, Associate Director, Assurance, EY

13:05

Presentation: Minimising natural catastrophe losses

  • Overview of interruption loss
  • Key factors affecting the losses
  • Best practice when a claim arises

Rachel Cai, Manager, MDD

13:35

Applying fraud risk assesment (FRA) to the insurance industry to prevent fraud

  • What is a FRA, and what are the key components of FRA?
  • How is FRA helpful in identifying fraud red flags?
  • How to implement FRA to identify fraud ref flags

Anthony Shao, Associate Director, Assurance, EY

14:15

Networking break and refreshments

14:45

Panel discussion: Improving client satisfaction throughout the claims process

  • What technologies are being used to provide better claims efficient to your clients, and how are they attracting new clients?
  • As clients are increasingly valuing tailored policies and innovative insurance products, how can you alter your business strategy to satisfy these needs?
  • Practical strategies in keeping policy holders consistently updated on their claim status and providing information instantaneously
  • How will the job duties of claims professionals transform as the integration of these technologies grows?

Moderator:
Xiaohua Xu
, Associate Dean, Insurance School, Central University of Finance & Economics

Panellists:
Xiaopeng Zhao
, Director, Claims, People's Insurance Company of China (PICC)
Li Xiang, Customer Service Manager, Trainer, China Pacific Insurance Company

15:30

Presentation: Recovery services to insurance claims handling

  • Examining the concept of recovery
  • Mitigation measures affecting property values
  • How does recovery work in claims?

Roy Dong, General Manager, BELFOR

16:15

Closing remarks and networking

 

 

 

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